Privacy Policy

The Multipliers

Last updated: 2026-05-14

1. Introduction

This Privacy Policy describes how Strategic Mentors Ltd ("we," "us," or "our") collects, uses, and protects your information when you use The Multipliers ("the Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

Email address
Full name
Password (stored as a one-way hash, never in plain text)

Usage Data

When you use the Service, we automatically collect:

Messages sent to AI assistants (stored to maintain conversation history)
Message counts and token usage (for billing and analytics)
Timestamps of interactions
Theme and display preferences

Payment Information

Payment processing is handled by ThriveCart and Stripe. We do not store your credit card number, bank account details, or other payment method information on our servers. We store only:

Stripe customer ID (for subscription management, where applicable)
Subscription status and plan type

Technical Data

We may collect:

IP address (for rate limiting and security, not stored long-term)
Browser type and version (via standard HTTP headers)

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process your subscription payments
Send account-related emails (verification, password reset)
Enforce usage limits per your subscription plan
Monitor and prevent abuse or unauthorized access
Generate aggregated, anonymized analytics for service improvement

We do not use your information to:

Send marketing emails (unless you separately opt in)
Sell or rent your personal data to third parties
Train AI models on your conversations

4. AI Processing and Third Parties

Anthropic (AI Provider)

Your messages to AI assistants are sent to Anthropic's Claude API for processing. Anthropic's data handling:

Anthropic does not use API inputs/outputs to train their models
Messages are processed in real-time and not retained by Anthropic beyond what is needed for abuse monitoring
See Anthropic's privacy policy and usage policy for details

ThriveCart (Purchases)

Purchase transactions are processed by ThriveCart under their privacy policy. We receive confirmation of purchase status and basic customer details (name, email) to provision your account.

Stripe (Payments)

Payment data is handled by Stripe under their privacy policy. We only receive confirmation of payment status.

Resend (Email)

Transactional emails (verification, password reset) are sent via Resend. Only the recipient email address and email content are shared with Resend for delivery purposes.

5. Data Storage and Security

Your data is stored in Cloudflare's infrastructure (D1 database and KV store)
Data is encrypted in transit (HTTPS/TLS)
Passwords are hashed using PBKDF2 with SHA-256 (100,000 iterations + random salt)
Session tokens are stored in HttpOnly, Secure cookies with SameSite=Lax
API keys and secrets are stored as encrypted environment variables, never in code
Admin access is role-based and verified from the database on every request

6. Data Retention

Account data: Retained while your account is active. Upon account deletion request, we will delete your account data within 30 days.
Conversation history: Retained while your account is active. Deleted conversations are soft-deleted (hidden from view) and permanently removed upon account deletion or on request.
Usage logs: Retained for up to 12 months for billing and analytics purposes.
Payment records: Retained as required by applicable tax and financial regulations.

7. Your Rights

You have the right to:

Access your personal data via your account settings
Correct your account information (name, email)
Delete your account and associated data by contacting us
Export your conversation history by contacting us
Object to data processing where we rely on legitimate interests

To exercise these rights, contact us at hello@strategicmentors.co.uk.

For UK and EU/EEA Residents

As a UK-based company, Strategic Mentors Ltd is subject to UK GDPR. If you are located in the United Kingdom, European Union, or European Economic Area, you have additional rights including the right to lodge a complaint with a supervisory authority. For UK residents, this is the Information Commissioner's Office (ICO) at ico.org.uk. Our legal basis for processing your data is:

Contract performance — providing the Service you subscribed to
Legitimate interests — security, abuse prevention, service improvement
Consent — where you have opted in (e.g., account creation)

8. Cookies

We use minimal cookies:

Session cookie (`studio_session`): Essential for authentication. HttpOnly, Secure, expires after 24 hours.
Theme preference: Stored in localStorage (not a cookie), persists your display preference.

We do not use tracking cookies, analytics cookies, or third-party advertising cookies.

9. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal data, contact us and we will delete it.

10. International Data Transfers

Your data may be processed in countries other than your own through Cloudflare's global infrastructure. By using the Service, you consent to the transfer of your data to these locations. We rely on Cloudflare's data processing agreements and standard contractual clauses for lawful international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active users of material changes via email. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact

For privacy-related questions or to exercise your rights, contact us at hello@strategicmentors.co.uk.